12/8/2023 0 Comments Jira client url![]() ![]() How do settings on your site impact the customer account types? Learn more about updating product access settings ![]() (Optional) If required, these users can be licensed to access your Atlassian cloud products, for example, you can assign these users a product role that grants access to Jira Service Management, Jira Software, Confluence. To create portal-only customers, add them from the Customers page in a service project. They can only log in to your Jira Service Management portals. Portal-only customers can't access your products directly. Select Open under Help center which opens the portal in another browser tab In the service project’s sidebar, select Channels. To find this URL in your Jira Service Management project: Portal-only customers can't log in at your site's root URL (for example, ). If you have the centralized user management, these users have ‘Customer’ role under their product role. In their profiles, in the Access section, these users have Jira Service Management - Customer enabled. You can find these customers under Users. You can find these customers under the Portal customers page.Ĭustomers you collaborate with, or who may need more access in the future. Learn how to configure single sign-on for usersĭon't foresee collaborating with in future projects ![]() You can configure SAML single sign-on for Atlassian account users. In addition to the benefits of the portal-only account, you can license this type of customer for your Atlassian cloud products, including: If needed, you can migrate these users to an Atlassian account Learn how to configure single sign-on for customers You can configure SAML single sign-on for portal-only customers to log in to your help center. Here's a look at the features and relationships we recommend for each type of account for your customers:Ĭustomers with this account type are typically people external to your company who seek help relating to the use of your company’s products or services.Ĭustomers with this account type are most likely employees or partners within your company that need internal support from your teams, for example, a new employee who needs their IT workstation set up. Regardless of which account type your customers have, they don't need a Jira Service Management product license to access the portals, view knowledge base articles, or send requests.Ĭustomers with portal-only accounts can only log in to your Jira Service Management portals.Ĭustomers with Atlassian accounts don’t consume product licenses if they are not assigned a product role. Learn more about configuring access settings for your customers Look at your relationship with your customers to decide which account makes sense for them. Learn more about managing portal-only accounts for customers Which account is best for my customers? Under Jira Service Management on the nav bar, select Portal-only customers. Under Sites and products, select the site that contains Jira Service Management. Select your organization if you have more than one. To manage users with portal-only accounts: ![]()
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